Be careful of Hojo's use of your credit card!!

[weekendwarrior]

Hello,

After spending an enjoyable few days at the Disneyland Park we were surprised to find that one of our bank accounts was frozen due to the fact that Hojo placed a charge on our imprinted credit card account with an unauthorised charge for room payment. if we had of known that this was to occur we would have used another account and transferred funds to suit and to make matters worse after their front desk was informed they were slow to react and even after a week since our departure still has not been resolved, very poor!!

Never heard of this happening at any other hotel.

We certainly will not be staying at Hojo Anaheim in the future.

John

[HoJo Helper]

Hello,

After spending an enjoyable few days at the Disneyland Park we were surprised to find that one of our bank accounts was frozen due to the fact that Hojo placed a charge on our imprinted credit card account with an unauthorised charge for room payment. if we had of known that this was to occur we would have used another account and transferred funds to suit and to make matters worse after their front desk was informed they were slow to react and even after a week since our departure still has not been resolved, very poor!!

Never heard of this happening at any other hotel.

We certainly will not be staying at Hojo Anaheim in the future.

John

Hello John!

I'm so sorry to hear that this happened! While it is true that we place an authorization hold on the credit card that you give us on file when you check-in, the hold should be released once the room charge has gone through at check out.

If you would email me at Lorealle.Bishop@hojoanaheim.com with your last name and your check in/out date, I would be more than happy to follow up with our Front Desk Manager for you on this issue to make sure that this is resolved.

I apologize again for the inconvenience and the miscommunication, and I look forward to hearing from you so that we can work on this together.

Lorealle