I just wanted to say that I am again impressed by your in-house reservations team
Due to our airline cancelling a flight we are staying at the HoJo for 5 nights instead of 4 (Yay!) As we booked through a travel agent we only had a standard room.
We called and arranged for the upgrade and that was handled very easily and I was very impressed. This morning (Aussie time) I again had to call in-house reservations to make sure our extra night was upgraded also and I spoke to Jennifer who was very friendly and helpful. She was able to help me with my enquiry easily and she was very knowledgable.
She was also very understanding of my excitement
Thanks HoJo, I can't wait to be there in person
It is 73 days, 3 hours, 8 minutes and 43 seconds until Sunday, 16 August 2009 at 1:20:00 PM (Brisbane time) That's when we arrive in LA