I Ordered Pizza Hut from the lobby Computer. I did so instead of useing the phone because I wanted to see the special and use a gift card I had specifially brought to use on this occasion ( ordered from mypoints.com) anyways I accidently put in the reservations # instead of the actual phone #
Well over an hour goes by (pizza should be here any moment) and the phone rings. Its Pizza hut essentially giving me heck for inputting the wrong phone # and telling me they cant use my giftcard at that location but did I still want the pizza. I was TICKED the pizza should have been there any minuite and instead they hadn't even started it yet. When I told them that was not cool at all they kept making excuses about me giving them the reservations # instead of the local hotel phone #.. At which point I told them that really all they would had to have done when they reached hojo's reservation line is to hang up, grab a phone book look up the local hojo phone # and ask for my by the name on my reservation. The entire process should have taken about 2 mins not the hour they claimed
SO they want to know do I still want the pizza. At this point its now 8 PM my kids are starving and although I'm ticked we still need to eat. And cold pizza was my lunch plan for the next day, so I say yes still bring the pizza.
OVER AN HOUR LATER our pizza finally shows up. I was livid I actually had to wake up one of my kids to eat. The pizza was stone cold. When I called the pizza hut, YET AGAIN to complain and ask for a refund they said they would only give back my money if I gave back the pizza, and that they were busy and had to deliver a bunch of other pizzas before mine. I told them my pizza was already an hour behind because of their incompotence, but they would not budge. I had to return the pizza to get money back. I wanted so bad to say come and get your fricken pizzas, but my kids HAD to eat something, it was nearly 9:30 PM at that point.
The moral of the story DO NOT ORDER FROM PIZZA HUT no one needs that kind of aggrivation on their holiday.
I realize some may think oh as long as I order on the phone I'll be fine, but I'll tell you their attitude from the get go was accusatory and rude ( regarding me giving the wrong phone #) right from the get go over their supposed "hour" to track me down.
There was ZERO customer service, Try papa Johns or something!