Pizza Hut - DON'T ORDER FROM THEM

[Carina]

I Ordered Pizza Hut from the lobby Computer. I did so instead of useing the phone because I wanted to see the special and use a gift card I had specifially brought to use on this occasion ( ordered from mypoints.com) anyways I accidently put in the reservations # instead of the actual phone #

Well over an hour goes by (pizza should be here any moment) and the phone rings. Its Pizza hut essentially giving me heck for inputting the wrong phone # and telling me they cant use my giftcard at that location but did I still want the pizza. I was TICKED the pizza should have been there any minuite and instead they hadn't even started it yet. When I told them that was not cool at all they kept making excuses about me giving them the reservations # instead of the local hotel phone #.. At which point I told them that really all they would had to have done when they reached hojo's reservation line is to hang up, grab a phone book look up the local hojo phone # and ask for my by the name on my reservation. The entire process should have taken about 2 mins not the hour they claimed

SO they want to know do I still want the pizza. At this point its now 8 PM my kids are starving and although I'm ticked we still need to eat. And cold pizza was my lunch plan for the next day, so I say yes still bring the pizza.

OVER AN HOUR LATER our pizza finally shows up. I was livid I actually had to wake up one of my kids to eat. The pizza was stone cold. When I called the pizza hut, YET AGAIN to complain and ask for a refund they said they would only give back my money if I gave back the pizza, and that they were busy and had to deliver a bunch of other pizzas before mine. I told them my pizza was already an hour behind because of their incompotence, but they would not budge. I had to return the pizza to get money back. I wanted so bad to say come and get your fricken pizzas, but my kids HAD to eat something, it was nearly 9:30 PM at that point.

The moral of the story DO NOT ORDER FROM PIZZA HUT no one needs that kind of aggrivation on their holiday.

I realize some may think oh as long as I order on the phone I'll be fine, but I'll tell you their attitude from the get go was accusatory and rude ( regarding me giving the wrong phone #) right from the get go over their supposed "hour" to track me down.

There was ZERO customer service, Try papa Johns or something!

[kel77]

Wow that's terrible customer service We were going to order from there but decided to give Tasty's a go. They had a great special in the guide and thankfully the food was great and on time.

[Trace]

I thought that service was only bad in the LA area but that was worse !

They proably had some sadly lazy bums working that day .

I used to live in the LA (los angeles area) and we always stuck with the California Pizza Place or Papa Johns

We had many issues with pizza places like Dominos and Pizza Hut (our pizza was moldy in the LA area)

A few other pizza places would say well we are all out of stuff to make pizza and it was only 5 pm .